Cancellation & Refund Policy
Transparent cancellation and refund guidelines for all WaJust subscription plans and digital services on wajust.com.
1. Subscription Cancellation Policy
At WaJust (wajust.com), we believe in giving our merchants full flexibility and control over their accounts. You may cancel your subscription at any time without questions or cancellation penalties.
- Self-Service Cancellation: You can cancel your active subscription directly within your WaJust account dashboard under Billing & Settings.
- Email Cancellation: Alternatively, you can request subscription cancellation by emailing our support desk at support@wajust.com from your registered account email.
- Access Until Period End: Upon cancellation, your workspace features will remain active and accessible until the end of your prepaid billing period. You will not be billed for subsequent billing cycles.
2. 7-Day Refund Guarantee (Eligibility)
We want you to be completely satisfied with our multi-device fleet platform. We offer a 7-Day Money-Back Guarantee for all first-time paid plan purchases under the following conditions:
- You submitted a refund request within 7 calendar days from the timestamp of the initial subscription purchase.
- You encountered a technical inability to connect WhatsApp lines, dispatch broadcasts, or access the dashboard that our technical engineering team is unable to resolve within 48 hours.
- You experienced duplicate charges or billing errors caused by payment gateway processing issues.
3. Refund Processing & Settlement Timelines
Once your refund request is received and approved by our billing desk:
Within 24–48 Hours
Our finance team reviews and initiates the refund through the Razorpay Merchant Portal.
5 to 7 Working Days
The refunded amount will be credited back to your original source payment method (Bank Account, Credit/Debit Card, or UPI).
Note: The exact credit timeline depends on your issuing bank's settlement schedule and RBI clearing cycles.
4. Non-Refundable Circumstances
Refunds will NOT be issued in the following scenarios:
- Requests made after the expiration of the 7-day money-back period.
- Accounts suspended or terminated due to violations of our Anti-Spam Policy or WhatsApp Terms of Service (e.g., cold unsolicited mass spamming or fraudulent campaigns).
- WhatsApp phone numbers restricted or banned by Meta due to recipient spam reports.
- Partial usage of broadcast credits or line capacity during mid-billing cycles for subsequent renewal months.
5. How to Claim a Refund
To request a refund, please send an email to support@wajust.com with the following details:
- Your registered WaJust account email address.
- The Razorpay Payment ID (starts with
pay_...) or Order ID. - Date and amount of the transaction.
- A brief reason for your refund request.
Our team will acknowledge your request within 24 hours and keep you updated throughout the process.
Have questions regarding our policies, payments, or your subscription? Our compliance and billing desk handles all merchant queries within 24–48 hours.