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Razorpay Compliant Merchant Policies

Shipping & Delivery Policy

Information regarding the electronic fulfillment, instant digital provisioning, and delivery timeline for WaJust software subscriptions.

Effective Date: November 2, 2026•Entity: WaJust (wajust.com)•Governing Law: India
Privacy PolicyTerms of ServiceRefund & CancellationShipping & DeliveryContact Us

1. Digital Nature of Service (No Physical Shipping)

Important Clarification for Merchants & Payment Regulators: WaJust operates 100% as an online, cloud-hosted Software-as-a-Service (SaaS) application accessible at https://wajust.com. We do NOT package, warehouse, dispatch, or ship any tangible physical goods or physical merchandise.

Consequently, no physical logistics couriers (e.g., India Post, Blue Dart, DTDC, etc.) are utilized, and zero shipping fees, packaging costs, or courier surcharges are ever assessed to users.

2. Delivery Mechanism & Fulfillment Process

All subscriptions, account features, line allocations, and broadcast limits are delivered electronically and digitally through the following automated process:

  • Instant On-Screen Provisioning: As soon as your payment transaction is authorized and validated by Razorpay, our backend system automatically upgrades your tenant profile in real time.
  • Dashboard Access: Your subscribed limits (e.g., WhatsApp line slots, campaign broadcast quotas, AI auto reply features) become accessible immediately inside your dashboard at wajust.com/dashboard.
  • Email Confirmation: A transaction confirmation email containing your payment receipt, invoice details, and plan specifications is sent automatically to your registered account email address.

3. Digital Delivery Timelines

Standard Delivery Time

Instant (0 to 5 Minutes)

In over 99% of cases, digital delivery occurs automatically within seconds of payment completion.

Delayed Verification Window

Maximum 15 to 30 Minutes

In rare instances where your issuing bank delays webhook clearance to Razorpay, provisioning completes as soon as bank clearance is received.

4. What to Do If Service Is Not Provisioned

If your account fails to reflect your paid subscription within 15 minutes of a successful charge:

  1. Log out and re-log into your WaJust workspace to refresh session state tokens.
  2. Check your registered email inbox (including Spam/Junk folders) for the payment receipt.
  3. If issues persist, immediately contact our digital dispatch desk at support@wajust.com with your Razorpay Payment ID (pay_...). Our engineering staff will manually verify the payment and activate your workspace within 1 hour.

5. Fulfillment Inquiries

For any delivery or provisioning inquiries, please write to our fulfillment operations team at support@wajust.com or visit our Contact Us page.

Merchant Trust & Grievance Redressal

Have questions regarding our policies, payments, or your subscription? Our compliance and billing desk handles all merchant queries within 24–48 hours.

Contact Support Desksupport@wajust.com